Pro Install AV Privacy Policy

Any questions or comments relating to this privacy policy should be addressed to the webmaster at webmaster@proinstallav.co.uk.

Pro Install AV reserve the right to make changes or updates to this policy were necessary. Those changes will be posted here on this page. Pro Install AV may announce any changes via our email mailing list, though this is not guaranteed.

You are advised to check the Privacy Policy page upon each visit to the website. Your continued use of the website constitutes your acceptance to any changes or revisions made to the policy.

This website is owned and operated by Pro Install AV, a company incorporated in England and Wales and registered at the following address:

Pro Install AV
Chester House
Fulham Green
81 – 83 Fulham High Street
London
SW6 3JA
Registration number: 08405983

Needs input from Pro Install?

Pro Install AV may collect and process the following types of data from you:

• Information you provide us by filling in a form on the website. This includes forms requesting more information, ordering a product brochure, booking a visit to our show home in London, arranging a consultation, subscribing to our newsletter, or any other communications
• Information you supply us with when entering a competition or promotion
• Information you supply us with when reporting a fault on the website
• Record of correspondence between you and Pro Install AV carried out via email, live chat, online form, or any other means of online communications
• Details of any transactions you carry out via the website, and order fulfilment details
• Details of your visit to our website, including without limitation:
  • Traffic data
  • Location data
  • Weblogs
  • Communication data

From time to time, we may also ask you to complete a survey as part of our ongoing efforts to better meet your needs. You are under no obligation to complete these surveys, though when you do, we may collect and process data from you.

The website may provide links to third party websites. These links are provided for information purposes only.

It is your responsibility to check the privacy policy of any third party websites you visit, and to agree to that policy before using that website.

Pro Install AV are not responsible for, and have no control over, any information collected about you via third party websites. Any information you provide to third party websites is collected and processed by the owners of those websites, and not by Pro Install AV.

If any of the information you provide us with becomes outdated, you can inform us by emailing webmaster@proinstallav.co.uk or, where appropriate, changing your details via our website.

If you wish for us to delete personal information that we hold about you, you can instruct us to do so in writing to the following address:

Company Secretary
Pro Install AV
Chester House
Fulham Green
81 – 83 Fulham High Street
London
SW6 3JA

If you wish to obtain a copy of the personal information we hold about you, you can write to the same address above, marking your request for the attention of the Data Controller.

Please note, that requests for access to personal information may be subject to a small fee (£10) to cover the costs of meeting your request.

Pro Install AV may collect information about how you access our website, including details of your operating system, IP address, and the type of web browser you are using.

We may do this for system administration and, where appropriate, to report aggregate information to our advertising partners.

Please note that this information is collected as statistical data, and in no way identifies any individual.

We may also obtain information about your general internet use by placing a cookie on the hard drive of your computer when you visit the website. Cookies are small files containing information which helps us to improve the website and provide you with a much more effective and personal service.

Cookies enable Pro Install AV to:

• Determine the size of the website audience
• Determine how visitors use the website
• Save information about your individual preferences so that we can customise your website experience to match your interests
• Make it possible for you to search the website faster
• Advertise our products to you when you visit third party websites as part of Google Remarketing

If you do not wish to accept cookies, you can use the setting on your browser responsible for refusing cookies. Please note that, by doing so, you may be unable to access certain parts of the website. Unless the setting that refuses cookies is activated on your browser, Pro Install AV will automatically issue a cookie when you visit the website.

It is important to note that Pro Install AV are not responsible for cookies placed on your browser by any of the third party websites linked to from our website, or by any of our advertising partners.

Data that Pro Install AV collect from you via this website may be stored at a secure location based outside the European Economic Area (EEA). For purposes of order fulfilment, payment processing, or support provision, that data may be accessed and processed by authorised staff working outside the EEA, either under our employ or the employ of one of our suppliers.

By submitting your personal data to the website you agree that your data may be stored and processed in this way.

All data is stored on secure servers, with backup provision in place to ensure the protection of your data, and stringent security measures in place to prevent unauthorised access.

Please note, that though every effort is made on our part to protect your personal information, the nature of data transfer via the internet means we can not guarantee the security of your data during transmission to the website.

Information that we hold about you may be used in the following ways:

• To ensure the best possible presentation of the website and its content on your web browser
• To provide you with information, products, or services that you have requested from us, or that our team feel may be of interest you based on your preferences. In the case of the latter, we will only do this if you have given your consent that we may contact you for this purpose
• To fulfil any obligations arising from contracts entered into between you and Pro Install AV
• To notify you of any changes to our service
• Where you choose to do so, to enable you to take part in any interactive features, competitions, or promotions featured on our website

Please note that Pro Install AV will only ever contact you via the method you have given us permission to use. For existing customers, any communications with you will relate to similar products or services that you have previously purchased from us.

Before collecting your data, Pro Install AV will inform you if we intend to use your data for marketing purposes, or if we intend to pass your data onto third parties for marketing purposes.

Please note that you have a right to request that we do not use your information in this way nor pass it on to third parties to do so.

You may opt-out of this on our contact forms, or make a request in writing to the following address.

Data Controller,
Pro Install AV
Chester House
Fulham Green
81 – 83 Fulham High Street
London
SW6 3JA

You can also change the way that Google serves advertisements to you at the following link: www.google.com/settings/ads.

Pro Install AV may disclose your personal information to any member of our group, including without limitation, subsidiaries, our holding company and its subsidiaries, as defined in section 736 of the UK Companies Act 2006.

Please note, that should Pro Install AV and all its assets be acquired by a third party purchaser, customer personal data will be one of the assets transferred.

Should we buy or sell any business or assets, customer data may be disclosed to a potential buyer or seller.

Pro Install AV may disclose your personal data to third parties if we are legally obliged to do so, or if we need to do so to enforce or apply our terms of service, to protect our rights, property, or the safety of ourselves, our customers, and eour employees.

This includes disclosing information to companies and organisations for purposes of fraud protection and credit risk reduction.